What is the date of meter - reading?
Meter-reading at every offtake point will be conducted on one of the original dates applicable to the existing semi-annual invoicing period method. Every customer will be notified by a letter of a month in which annual meter-reading will be conducted. The precise date of meter-reading is indicated on the settlement invoice.
Procedure to be taken by the customer checking correctness of the meter-reading:
When you receive the settlement invoice, check the date of meter-reading and final reading of the electricity meter. Go to your electricity meter and compare the final reading as indicated on the settlement invoice with the current reading displayed on the dial of the electricity meter. It is important to take into consideration the date of meter-reading and time elapsed since then. If the difference between the readings, i.e. consumption, from the date of meter-reading to the date of checking is adequate to the given period, the meter-reading was correct. If the difference between the readings does not correspond to the consumption or the check reading is lower than the final data indicated on the settlement invoice, or if one of the data displayed on double-tariff electricity meter is the same as on the settlement invoice - please contact us and report identified discrepancies. The most comfortable and the most suitable way of contacting us is to call us at 0850 111 468 any day from 6.00 a.m. to 8 p.m. at the cost of a local call. When phoning us, it is necessary to have the current readings and the electricity meter number available.
Each customer can have consumption under control as long as he monitors it monthly by, for example, regular reading of the electricity meter dial as at a certain day in a month.
How can I report electricity meter reading in the case of annual meter-reading period?
By any communication means offered by SSE i.e. by phone, mail, fax, e-mail, or in person in a business office.
When will I be invoiced?
One of the dates of meter-reading and invoicing will be maintained but customers invoiced according to the existing method, e.g. in April and October, will be divided into two groups. One group of customers falling under the first invoicing date will receive the settlement invoice in April with an attached notification indicating the annual invoicing date applicable to the given offtake point: April, every year.
Customers, who receive in April only the settlement invoice without notification, will receive the settlement invoice also in October. These customers will receive a notification on the change to annual meter-reading period in October. The date of annual invoicing applicable to their offtake point will fall upon October every year.
I have three offtake points. A flat, a cottage and a garage. Will each offtake point fall under annual invoicing period? Or only the flat?
We will send a notification of change in cycles and recalculation of advanced payments for each offtake point.
If the three offtake points fall under the same cycle, the customer will get three notifications in one month. The reason for this procedure is the fact that individual notifications are annexes to the existing valid contract and electricity offtake contract is concluded for each offtake point separately.
If the three offtake points fall under different cycles, notifications will be sent according to individual cycles i.e. months.
What are the criteria (amount, number, maturity) for determination of advanced payments during the annual invoicing period?
Determination of the advanced payments is based on actual consumption in the previous period at each offtake point separately, which we consider to be the most objective information for the calculation of advanced payments for the next period. The actual amount of advanced payments represents approximately 95% of previous annual consumption at the offtake point.
Periodicity of advanced payments is as follows:
monthly (11x per year) and in 12th month of annual invoicing period - settlement invoice
annual (1x per year) and in 12th month of annual invoicing period - settlement invoice
Annual advanced payment is determined for an offtake point only if monthly advanced payment calculated according to the actual consumption in the previous period is less than or equal to SKK 200.
Due date of advanced payments remains unchanged. As regards settlement of advanced payments through SIPO, due date falls upon the last day in the month (note: maturity is bound to SIPO payment document which is a product of Slovenská poąta). If advanced payments are settled in cash (direct debit payment, transfer order, postal payment check U), the due date falls upon 15th day of the month.
What are the criteria for determination of advanced payments for offtake points without history of annual consumption?
As regards offtake points without historical records of annual consumption, instead of recalculation of the advanced payment amount we have maintained the advanced payment amount agreed in person or by phone with our employee during drawing up of the contract.
Do I have to settle the annual advanced payment in the first month of the annual invoicing period?
No, the due date of the advanced payment may be postponed to no later than 3rd month of the annual invoicing period which needs to be agreed contractually by phone at the customer call centre or in person in the business office.
May I change the amount of advanced payment during a year?
Of course, whenever a customer feels that the amount of advanced payment does not correspond to his actual consumption, he can change the amount of advanced payment by phone (0850 111 468) or in person in the business office. Should this be the case, a customer needs to write down and report the current data of the electricity meter when contacting our company.
Will you cut off electricity supply to an offtake point for every outstanding advanced payment? Are reminders sent by registered mail?
Yes. If a customer fails to settle the agreed advanced payment higher than SKK 500 (or its total exceeds SKK 500, e.g. 300 + 300 i.e. two outstanding advanced payments in the amount of SKK 300) in the set period, we will send the customer a reminder by registered mail.
Service order for disconnection due to non-payment will be generated, if a customer fails to settle his debt even after the expiry of the period indicated in the reminder. Our objective is not to cut off supply of electricity to customers. Disconnection is a means to achieve regular customer payments corresponding to the smoothness of electricity supply provided by SSE.
I am charged according to "D37" tariff and I have already been included in annual invocing, how will this change affect me?
Offtake points with "D37" tariff belonging to annual invoicing period and, at the same time, to the six months reading period, will also be reclassified to the annual reading period (informative invoices will no longer be sent to customers).
Therefore, change of cycles also affects the "D 37" tariff.
Seasonal advanced payments will be cancelled.
Where can I get further information?
On our customer line for households: 0850 111 468, calls are charged as a local call during working days from 6 a.m. to 8 p.m.
How can I contact your company?
Address:
Stredoslovenská energetika, a.s.
Ulica republiky 5
010 47 ®ilina
tel.: 041/5191111
fax: 041/5192575
e-mail: sse@sse.sk
www.sse.sk
Customer Call Centre for households 0850 111 468
e-mail:tzc@sse.sk
fax: 041/ 5192595
