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| Customer Services offer
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Customer Services provides the following services:
- information on how to request the establishment of a new offtake point,
- information on electricity prices and tariffs,
- information on offtake point, contracts, invoices and HDO (collective remote control) broadcasting time,
- information on conditions for connection of the customer's offtake point,
- information concerning the sending of copies of invoices and agreement on payments for taken electricity which was not invoiced yet,
- change of the customer at an existing offtake point,
- change of tariff at an offtake point and tariff rationalisation,
- change of advance payment amount (increase or reduction),
- change of mailing address for invoices,
- reporting of data read from the electricity meter,
- reporting of electricity meter and auxiliary equipment failure,
- consultancy regarding a change in the method of payment for electricity consumption,
- contract termination,
- complaints regarding the billing of electricity consumption.
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