Customer call centre provides the following services:

• information on how to request the establishment of a new offtake point,
• information on electricity prices and tariffs,
• information on offtake point, contracts, invoices and  HDO (collective remote control) broadcasting time,
• information on conditions for connection of the customer's offtake point,
• information concerning the sending of copies of invoices and agreement on payments for taken electricity which was not invoiced yet,
• change of the customer at an existing offtake point,
• change of tariff at an offtake point and tariff rationalisation,
• change of advance payment amount  (increase or reduction),
• change of mailing address for invoices,
• reporting of data read from the electricity meter,
• reporting of electricity meter and auxiliary equipment failure,
• consultancy regarding a change in the method of payment for electricity consumption,
• contract termination,
• complaints regarding the billing of electricity consumption.